Human Nutrition CA

Ontario, Canada

Account Manager

Account Manager
Type of Position:
Permanent Full-time
Primary Location:
Ontario

General Summary
The Account Manager is responsible for the profitable and sustainable growth of the assigned sales territory through new client relationships and current account expansion. The Account Manager's focus is on selling specialty ingredients and additives to the Human Nutrition industry. With an in depth understanding of company products, industry trends and the competitive marketplace, the Account Manager is tasked with identifying and providing innovative solutions to customers' ingredient and additive needs.

Major Tasks and Responsibilities

Builds New Sales Territory and Develops New Client Relationships
Increases profitability of assigned territory by prospecting new customers and adding new business to the portfolio
Incorporates appropriate sales techniques when cold calling and prospecting new customers, ensuring effective communication of Barentz' brand and market position
Secures customer meetings (virtual and in person) with purchasing, R&D, and sales & marketing contacts at potential customers
Submits pre-call plans to Sales Director, Commercial Director, Product Manager, and Product & Sales Coordinators
Moves prospects through the Barentz sales process to secure new business
Use appropriate techniques to develops an in-depth understanding of customers' businesses, to identify potential needs
Utilizes the expertise of the Technical Development Manger to demonstrate value as part of the selling process.
Prepares and delivers sales presentations and product demonstrations, where applicable
Addresses customer questions, concerns, and inquiries, with timeliness and accuracy
Logs call information in standard format within 48 hours of customer meeting/visit
Ensures CRM is updated with most accurate contact name, number, and email.
Participates in weekly one-on-one sessions with Sales Director to discuss existing opportunities and to move opportunities forward to closure
Conducts monthly Dashboard review with Commercial Director(s) and Sales Director
Attends and is involved in local industry associations and events

Maintains and Expands Current Account Portfolio
Manages all accounts and increases profitability of assigned territory by expanding product sales with existing customers
Continually seeks to diversify product sales portfolio by initiating new projects that use existing Barentz products or require the sourcing of new products
Develops relationships within active accounts with multiple key contacts
Secures in-person (or virtual) customer meetings with purchasing, R&D, and sales & marketing contacts
Submits pre-call plans to Sales Director, Commercial Director(s) and Product & Sales Coordinators
Keep the sales pipeline up to date with open qualified opportunities
Moves prospects through the Barentz sales process to secure new business at existing accounts
Researches, prepares, and delivers sales presentations and product demonstrations, where applicable
Logs call information in standard format within 48 hours of customer visit
Cultivates customer relations through interactions at social events, tradeshows, and industry functions
Addresses customer questions, concerns, and inquiries, with timeliness and accuracy
Reviews monthly sales reports to determine any trending with increased or decreased sales by product, and by customer

Research and Market Analysis
Provides input to marketing/market research on opportunities to exploit product positions
Becomes an expert in end-product industry through research and networking
Uses acquired industry knowledge to provide innovative solutions to customers' ingredient and additive needs

Internal Relationship Management
Engages in ongoing communication with Sales Director, Commercial Directors, Product Manager and Sales & Product Coordinators to ensure customer requirements are met
Participates in status meetings to discuss key accounts and prioritize activities to maximize territory growth
Supports the internal shared resource teams (accounting, customer service, logistics, operations, marketing), as required

Administration
Makes travel arrangements, while working within policy guidelines
Completes monthly expense reports as directed by accounting department
Updates eChempax with pertinent information
Sends out credit applications to all new customers
Sends out quotes to new/existing customers and requests samples, as required

Education, Experience, Required Knowledge and Skills

University or College degree, preferably in Food Sciences, or equivalent combination of education and experience.
Five years of industry sales experience, would be considered an asset
Proven ability to convert prospects to new business
Strong organization, interpersonal and presentation skills
Effective written and verbal communication skills, and ability to adapt communication style to the audience
Exhibits good judgment and professionalism when dealing with both customers and internal team members
Self-motivation, high energy, an engaging level of enthusiasm and a positive outlook
Ability to negotiate win-win situations
Software knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
Familiarity with Customer Relationship Management (CRM) software
Willingness to travel
Valid Driver's License and evidence of Insurability
Strong teamwork orientation



About Barentz

Barentz is a world class supplier of life science ingredients and specialty chemicals focused on improving the quality and length of life. We provide products that help our customers meet their formulary needs and achieve sustainability goals. We strive to change the conversation by creating value for our customers in a diverse range of end markets by providing technical and regulatory support and offering unique and creative solutions.

Our business leverages an infrastructure of industry leading technology, value-add services, global sourcing & logistics network, and a commitment to creating customer success. This philosophy has enabled Barentz to offer its customers and principal partners with North American capabilities while maintaining a local focus. Every day, we strive to deliver fantastic customer experiences.

Barentz offers a competitive salary in addition to a positive and collaborative corporate culture.  We believe in developing people as well as growing our business and make this philosophy a priority. Please visit our website at www.barentz-na.com to learn more about us.

If you are interested in joining our team, please forward your resume and cover letter to careers@barentz.ca, Attn: Account Manager – Human Nutrition